Refund policy

Incense, dhoop, camphor and wicks are consumable products. For hygiene and safety reasons, the products cannot be returned.

Damaged, defective or wrong items: If your order arrives damaged, defective, or different from what you ordered, contact us within 4 hours of delivery on WhatsApp at +91 828-7474-748 or email contact@indifloraproducts.com with your order number and clear photos of the product and packaging. After verification, we will share a suitable resolution.

Refund processing: Approved refunds are processed within 7–10 working days to your original payment method. For COD orders, refunds are made via UPI/bank transfer to details you provide.

Non-returnable: Opened or used products; products damaged after delivery; orders reported after 4 hours.

Cancellations: Orders can be cancelled free of charge any time before dispatch. Once dispatched, an order cannot be cancelled, but the damage/defect policy above still applies.

This policy is offered by Indiflora Products LLP and does not limit your rights under the Consumer Protection Act, 2019.